Effective Date: [10-10-2025]

At SoleFit International, we strive to deliver your orders quickly and reliably. This Shipping Policy describes how we handle order processing, shipping methods, delivery times, and related responsibilities.

1. Order Processing Time

  • After you place an order, we typically process it within 1–3 working days, unless otherwise noted.
  • For items in stock, processing is faster; for items not in stock or custom items, processing may take longer.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is processed and shipped, you will receive a confirmation email with tracking details (if available).

2. Shipping Methods & Delivery Time

We use trusted international courier services (e.g., DHL) to deliver your products.

Status

Delivery Estimate

Items in stock

4–6 working days (once shipped)

Items out of stock / special orders

20–30 days (from date of processing)

Regional / delivery time

Up to 10 working days depending on destination

Note: The above are estimates. Actual delivery times depend on courier performance, customs clearance, and destination country.

3. Shipping Costs

  • Shipping cost is calculated at checkout based on the destination, weight, and dimensions of the package.
  • Flat-rate or free shipping promotions may be offered occasionally.
  • Shipping costs are non-refundable, even if you cancel or return the order (unless the return is due to our error or a defect).

4. International Shipments, Customs & Duties

  • For international orders, buyers are responsible for any customs duties, import taxes, or local fees imposed by their country’s customs authority.
  • SoleFit International is not responsible for delays or additional charges caused by customs processing in the buyer’s country.
  • We encourage customers to check with their local customs office for applicable rules and fees before placing an order.

5. Shipping Restrictions

  • We currently ship to most countries, but some exceptions may apply depending on the product, destination, or local import restrictions.
  • O. boxes, APO/FPO addresses, or remote areas may incur additional costs or may not be supported by certain couriers.
  • If your address is not serviceable, we will contact you to arrange an alternative.

6. Lost, Damaged, or Delayed Shipments

  • If your package is lost, damaged, or delayed, please contact us within 10 working days of the expected delivery date.
  • Provide your order number, tracking number, and photos (if damaged) so we can file a claim with the courier on your behalf.
  • We will work with the courier for resolution — either re-shipment or refund (depending on the situation and policies).
  • SoleFit International cannot be held responsible for damage or loss caused by the courier after the package leaves our facility unless proven to be our fault.

7. Tracking Your Order

  • Once your order ships, you will receive a tracking number and courier link via email (if tracking is supported in your region).
  • You can use the tracking link to monitor your shipment’s status.
  • If you do not receive a tracking number, or if it does not update, please contact us.

8. Interplay with Other Policies

  • Please refer to our Returns & Refund Policy for procedures if you refuse delivery, request returns, or if the item is defective.
  • Cancellation Policy: If you cancel before shipping, refer to our cancellation policy for conditions and cutoff times.
  • Shipping times in this policy may interact with the times indicated in your product listing or order confirmation — the more conservative time estimate prevails.

9. Contact Information

If you have any questions about our shipping policy or your order’s shipment, please contact us:
📧 Email: [sales@solefitinternational.com]
🌐 Contact Page: https://solefitinternational.com/contact-us/